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Frequently Asked Questions

Does JoyfulHabitat have retail stores in Canada?
Currently we’re only operating JoyfulHabitat.com
Are prices in Canadian or U.S. Dollars?
All prices are listed in Canadian dollars. You can easily check for U.S. prices, taxes, and shipping by adding items to your shopping basket and selecting U.S. Checkout. Canadian orders will receive free standard shipping on all merchandise orders over CAD $30.00 and over (excluding taxes). For shipments totaling less than CAD $30.00, there is a delivery charge of CAD $7.99 for standard shipping.
Will I be able to request a Joyful Habitat Catalog?
Yes. You can sign up for the Joyful Habitat Catalog.
How long does it take to receive an order?
Depending on where the orders is to be shipped.  Shipping time is normally 1-5 business days.
How much is shipping?
Right now, all orders within Canada under $30.00 are shipped flat rate at $7.99.  Orders above $30.00 before taxes are shipped free. 
How much are taxes and duties?
Taxes are calculated on your delivery destination. You can expect to pay the same percentage tax as applied in your destination province. You will see the total landed cost including all taxes, shipping and handling, right before you place your order with Joyful Habitat.com.
How much is gift packaging?
Our gift packaging is complimentary. Please view Gift Samples.
Can I return items purchased online?
If you are not satisfied with the product, we will gladly offer you full refund or exchange. Please refer to Customer Service page for further information.
What payment methods do you accept?
We accept payments through Paypal, which accepts most major credit cards such as Visa, Mastercard and American Express.
 

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